Policies and Info
Weve put together a list of our customers most frequently asked
questions so that you can easily find the information you need. If you have
other questions or need more information, please call us at 1-800-440-1210
or e-mail us at .
Sizes are listed below in our sizing guides. Not all items are available in all sizes or styles. Available sizes are listed
on the individual item pages.
Hats are adjustable with a cloth strap and antique brass buckle.
Most adult sizes are unisex, though women's cut tees are available for a limited number of designs. Kid's sizes are shirt sizes, not age-related sizes.
We offer Toddler sizes and Infant Baby Bodysuits, but they are available ONLY in Short Sleeve T-shirts, and for a limited range of colors. (Designs printed on "sand" color shirts, for example, are not available in toddler or infant sizes, because our suppliers do not offer them in this color.) Please access our T-shirt Sizing Guide for sizing information.
The T-shirts are straight-cut for a closer fit while the Sweatshirts are wider and fuller to fit over another shirt.
All of our T-shirts are 100% heavyweight, preshrunk cotton with the exception of our Sports Grey T-shirts and Baby Bodysuits which are heavyweight, preshrunk 90% cotton / 10% polyester blend. Our Sweatpants are a 50% cotton/50% polyester blend. Most of our sweatshirts are a heavyweight 50% cotton/50% polyester blend with the exception of certain colors of black, navy blue and red which are heavyweight 80% cotton/20% polyester blend. These will be identified by the code S21 for Adult Crewneck Sweatshirts and S22 for Adult Hooded Sweatshirts when placing an order. Due to the tighter knit and density of the material used to create our Camo apparel, it will have a lighter feel than our other colors; it is still a heavyweight material.
No. Our hats are adjustable, with a cloth strap and brass buckle. One size fits most. Click here for a sizing guide and additional information.
Charges are as follows - Per Address:
1-3 pcs:$5.95 | 4+ pcs:Free Shipping
We use the US Postal Services' Priority Mail or UPS Ground to deliver
Most orders ship within one week. Shipping time is additional and will take 2 to 6 business days depending on distance from our facility.
Our system allows for one shipping address per order. Shipping to more than one address requires a separate order and shipping fee for each address.
Yes. Prices are removed from the packing slip when the orders are shipping to another address. Along with the order, we will include a packing slip listing the items ordered and the gift message. We will email to you a sales receipt listing the items ordered, their prices and a copy of the gift message.
Unfortunately, no. Orders are printed according to a carefully structured print schedule. We cannot expedite this process.
Yes. You will receive a confirmation e-mail when we process your order, and a second e-mail containing your tracking number will be sent when the order leaves our facility.
You may check the status of your order online. To access this information, go to www.inkpixi.com/status.php. You will need to provide both your 12-digit order confirmation number (including hyphens) and your billing zip code. Once the order has been received into our system, the production process will begin. After the production process has been completed (see How soon will I receive my order?) the status will change to "Shipped" and the tracking information will be provided.
Yes. Ink Pixi offers apparel printed to order with any name you request as long as it meets our ordering criteria.
Yes, as long as the order is shipping to only one address. If you need to ship to multiple addresses, you will need to place an order for each shipping address.
For telephone, Internet or FAX orders we accept MasterCard, Visa, Discover and American Express. To fax us with a credit card, dial 1-724-458-4136. We also accept PayPal for online orders.
All Credit Card orders and other sensitive information are transmitted through our shopping cart affiliate, Americart (www.americart.com), using SSL encryption (the same standard used by Amazon.com and Buy.com).
The secure server which Americart uses is www.cartserver.com/. For any questions about security you may call 1-800-440-1210 or email .
For mail orders we accept the same credit cards
or money orders and checks made payable to Ink Pixi. Please note that
your check may be converted to an electronic debit. There will be a $30.00 service fee for any money order or check returned to us from the bank for any reason.
Sorry, no Cash On Delivery.
Yes, we accept debit cards as form of payment, if your bank allows you to debit items without entering a PIN. Please note that we authorize credit cards and debit cards at point of sale but we may not charge your card for an order until a later date. This can be mistaken for double billing. Each financial institution is different, therefore please refer to the issuing bank of your credit card for their specific authorization processes.
Charges on your credit card account will appear as a sale from InkPixi.
Ink Pixi is a subsidiary of Earth Sun Moon Trading Company which has been in business in Grove City, PA since 1996.
Along with your order you will receive an Ink Pixi flyer featuring our best-selling designs, and a catalog from our parent company, Earth Sun Moon Trading Company, illustrating a selection of high-quality but non-personalized nature-inspired shirts and hats. For more information, please visit our website at www.earthsunmoon.com.
No, there is no knockoff; InkPixi's university shirt and hats are the
real McCoy. Let us explain:
If you wish to cancel or make any revisions to an order after you have
placed it, please call our Customer Service Department at 1-800-440-1210
by 9. p.m. ET on the day you place your order. (Orders placed on Sunday will have until 9 p.m. ET Monday to cancel or revise.)
Not at InkPixi.com. There are many companies online who take the build-your-own-shirt approach and, if you have art or design experience, you might want to check them out. But what we offer is the best work of a talented and prolific art team, so all you have to add is your name. No fussing with color and composition. No sweating over an endless list of fonts and typefaces. No sketching and internet searching for authentic details. - And no uncertainty about whether what you see on your screen will match what prints on the shirt. We've done the work for you, so type, click, and enjoy!
No. Fabric inks react very differently to different colored cloth, and fine-tuning a design to look right is an extensive process. We treat shirt color as an integral part of the artwork, and it is chosen as carefully as any ink color.
We purchase our apparel from distributors in the USA. The blank merchandise is manufactured outside the USA. The shirts are custom printed and the hats are embroidered at our facility in Grove City, Pennsylvania, USA.
Our Sports Grey, Black and Navy Blue sweatpants are sold as an accessory to our T-shirts and Sweatshirts. Printing is not available for this item. Only the adult size sweatpants include an inner drawstring in the waistband, the kidís sizes do not for safety concerns.