Frequently Asked Questions
We’ve put together a list of our customers’ most frequently asked
questions so that you can easily find the information you need. If you have
other questions or need more information, please call us at 1-800-440-1210
or e-mail us at 
.
We are in the office Monday through Saturday from 9 a.m. to 9 p.m. EST.
Sizing
- What sizes are available?
- How do I choose the correct size?
- Do you have Toddler sizes?
- Why are the sweatshirt sizes bigger than the T-shirt sizes?
- Will these garments shrink?
- Are your Hats fitted?
Adult sizes are unisex sizes; Kid's sizes are shirt sizes, not age-related sizes. Not all items are available in all sizes or styles. Available sizes are listed on the individual item pages.
Adult T-Shirt Sizes (click for sizing guide):
S (34-36), M (38-40), L (42-44), XL (46-48),
XXL (50-52), 3X (54-56), 4X (58-60), 5X (62-64)
Polo Shirt Sizes (click for sizing guide):
S (34-36), M (38-40), L (42-44), XL (46-48),
XXL (50-52), 3X (54-56)
Adult Sweatshirt Sizes (click for sizing guide):
S(38-40),M(42-44), L(46-48), XL(50-52),
XXL(54-56), 3X(60-62)
Adult Sweatpant Sizes (click for sizing guide):
S(38-40),M(42-44), L(46-48), XL(50-52),
XXL(54-56), 3X(60-62)
Onesies Sizes (click for sizing guide):
6 mos, 12 mos, 18 mos, 24 mos
**PLEASE NOTE**
Kid's sizes are shirt sizes, not age-related sizes.
For example, a 14 year old may wear adult sizes, not a kid's 14-16.
Also: Our youth sweatshirts and hoodies run smaller than our youth T-shirts.
Refer to sizing guides for additional information before ordering.
Kids Short Sleeve T-Shirt Sizes:
2T
3T
4T,
XS(2-4), S(6-8), M(10-12), L(14-16)
Kids Long Sleeve T-Shirt Sizes:
S(6-8), M(10-12), L(14-16)
Kids Sweatshirt
Sizes:
*S(6-8), M(10-12), L(14-16)
Hats are adjustable with a cloth strap and antique brass buckle.
One Size Fits Most. Click Here for a Hat Sizing Guide
Most adult sizes are unisex, though women's cut tees are available for a limited number of designs. Kid's sizes are shirt sizes, not age-related sizes.
For example, a 14 year old may wear adult sizes, not a kid's 14-16.
We offer Toddler sizes and Infant Onsies, but they are available ONLY in Short Sleeve T-shirts, and for a limited range of colors. (Designs printed on "sand" color shirts, for example, are not available in toddler or infant sizes, because our suppliers do not offer them in this color.) Toddler shirt sizes are 2T, 3T, and 4T. Please access our T-shirt Sizing Guide for more information.
The T-shirts are straight-cut for a closer fit while the Sweatshirts are wider and fuller to fit over another shirt.
All our T-shirts are 100% heavyweight, preshrunk cotton with the exception of our Sports Grey T-shirts and Onesies which are heavyweight, preshrunk 90% cotton / 10% polyester blend. The sweatshirts and sweatpants are a heavyweight 50% cotton / 50% polyester blend.
No. Our hats are adjustable. They are 100% cotton twill with a cloth strap and brass buckle that can be adjusted for fit. Click here for a sizing guide and additional information.
Shipping
- What are your shipping charges?
- How are orders shipped?
- How soon will I receive my order?
- Can I ship to two different addresses?
- Can I send a gift directly, with a gift receipt?
- Can this order be rushed?
- Will I receive confirmation of my order?
- Can I check the status of my order?
Charges are as follows:
1-5 pcs:$5.95 | 6+ pcs:Free Shipping
We use the US Postal Services' Priority Mail or UPS Ground to deliver
our packages.
Shipping to Alaska or Hawaii is shipped by Priority Mail. Varsity Jackets and all orders over $500 are shipped UPS signature required.
Orders generally require 1-2 weeks for production. Shipping time is additional. Whether by UPS or USPS, shipping time will be 2 to 6 business days depending on distance from our facility.
Our system allows for one shipping address per order. Shipping to more than one address requires a separate order for each address.
Yes. Prices are removed from the packing slip when the orders are shipping to another address. Along with the order, we will include a packing slip listing the items ordered and the gift message. We will email to you a sales receipt listing the items ordered, their prices and a copy of the gift message.
Orders generally require 1-2 weeks for production. The orders are printed according to a carefully structured print schedule. We cannot expedite this process.
Yes. You will receive a confirmation e-mail when we process your order, and a second e-mail containing your tracking number will be sent when the order leaves our facility. Please add A signature will be required at the time of delivery for all orders totaling $500.00 or more.
You may check the status of your order online. To access this site, go to www.inkpixi.com/status.php. You will need to provide both your 12-digit order confirmation number (including hyphens) and your billing zip code. Once the order has been received into our system, the production process will begin. After the production process has been completed, which can require approximately 1-2 weeks, the status will change to "Shipped" and the tracking information will be provided.
Return Policy
Returns and exchanges may be made within 90 days of receiving your order as long as the items are in re-sellable condition (i.e. clean, not worn or laundered, the original tags still attached, etc.). Remember to include payment for price differences and upsizing (e.g. from kids to adult sizes, from short-sleeve to long-sleeve styles). We are not responsible for items lost or damaged in transit back to us.
Defective items, Mis-shipments or Shortages need to be reported within 14 days of receiving your order. Calling 1-800-440-1210, and these items will be replaced at our expense.
An Exchange and Return Form (which you can print here) is enclosed in every shipment for your convenience. It is located on the back of your packing slip.
Names
- My name is unusual. Can I still personalize an Ink Pixi garment?
- Can I place an order for two or more names at once?
Yes. Ink Pixi offers apparel printed to order with any name you request as long as it meets our ordering criteria.
Yes, as long as the order is shipping to only one address. If you need to ship to multiple addresses, you will need to place an order for each shipping address.
Payment Info
- What are my Payment Options?
- Can I use a debit card?
- How will the charge to my credit card account appear on my statement?
For telephone, Internet or FAX orders we accept MasterCard, Visa, Discover and American Express. To fax us with a credit card, dial 1-724-458-4920
All Credit Card orders and other sensitive information are transmitted through our shopping cart affiliate, Americart (www.americart.com), using SSL encryption (the same standard used by Amazon.com and Buy.com).
The secure server which Americart uses is www.cartserver.com/. For any questions about security you may call
1-800-440-1210 or email .
For mail orders we accept the same credit cards or money orders and checks made payable to Ink Pixi. Please note that your check may be converted to an electronic debit. There will be a $30.00 service fee for any money order or check returned to us from the bank for any reason. Click Here for detailed instructions on how to order by Money Order or Check.
Sorry, no Cash On Delivery.
Yes, we accept debit cards as form of payment, if your bank allows you to debit items without entering a PIN. Please note that we authorize credit cards and debit cards at point of sale but we may not charge your card for an order until a later date. This can be mistaken for double billing. Each financial institution is different, therefore please refer to the issuing bank of your credit card for their specific authorization processes.
Charges on your credit card account will appear as a sale from InkPixi.
Discounts
- Free shipping on orders with 6 or more items.
- A discount of 10% is available on orders for 12 items or more.
- Discounts will be reflected on a per item basis in your shopping cart.
- Discounts are contingent upon one shipping address per order.
About Us
- Do you share my personal information?
- How long have you been in business?
- Do you have a catalog?
Please see our Privacy Policy.
Ink Pixi is a subsidiary of Earth Sun Moon Trading Company which has been in business in Grove City, PA since 1996.
Along with your order you will receive an Ink Pixi flyer featuring our best-selling designs, and a catalog from our parent company, Earth Sun Moon Trading Company, illustrating a selection of high-quality but non-personalized nature-inspired shirts and hats. For more information, please visit our website at www.earthsunmoon.com.
University/Alumni Apparel
- Your university shirts are the same as ones I bought at AlumniOriginals.Com. Are the garments offered at InkPixi a knockoff?
No, there is no knockoff; InkPixi's university shirt and hats are the
real McCoy. Let us explain:
AlumniOriginals.com was our original Web store, which started selling the university shirt in 2002. It was a special-purpose Web store that sold only university-themed shirts, sweats, hats and jackets.
We had some clever ideas for other kinds of personalized apparel that didn't fit the university theme of Alumni Originals, so in 2008 we opened Inkpixi.com—a Web store whose purpose is to offer a broad selection of customized apparel.
Additional Information
- May I make Changes or Additions to an Existing Order?
- Do I have a choice of colors?
- Are these products made in the USA?
- Additional information for sweatpants
If you need to make any changes or additions to an order after you have placed it, please call our Customer Service Department at 1-800-440-1210 within 24 hours of placing your order. We will need your order confirmation number or your name and address to access your order. Please note that your order may begin processing immediately after you place your order, and it may not be possible to change items on an existing order. After 24 hours you will need to place a new order for additional apparel.
No. Fabric inks react very differently to different colored cloth, and fine-tuning a design to look right is an extensive process. We treat shirt color as an integral part of the artwork, and it is chosen as carefully as any ink color.
We purchase our apparel from distributors in the USA. The blank merchandise is manufactured outside the USA. The shirts are custom printed and the hats are embroidered at our facility in Grove City, Pennsylvania, USA.
Our Sports Grey, Black and Navy Blue sweatpants are sold as an accessory to our T-shirts and Sweatshirts. Printing is not available for this item. Only the adult size sweatpants include an inner drawstring in the waistband, the kid’s sizes do not for safety concerns.
