Policies and Information
Place an Order
Orders may be placed in the following ways:- Online with a credit card using our secure shopping cart at www.inkpixi.com.
- Call us with a credit card at 1-800-854-4982, Monday through Saturday from 9 am to 9 pm EST.
- Fax us with a credit card at 1-724-458-4920.
- Mail the order to us enclosing either credit card information, a money order or a check to: Ink Pixi, 111 N Center St, Grove City, PA 16127.
When ordering with a money order or check, please click here for instructions and a printable order form. Remember: only one shipping address per order, but it's ok for an order to have multiple names shipping to one address.
Product Information
- Our personalized T-shirts are pre-shrunk heavyweight 100% cotton and are custom printed.
- Our personalized Onesies are pre-shrunk heavyweight 100% cotton and are custom printed.
(Sports Grey T-Shirts and Onesies are 90% cotton / 10% polyester blend.) - Our personalized Sweatshirts are heavyweight 50% cotton /50% polyester blend and are custom printed.
- Our personalized Hats are 100% brushed cotton twill and embroidered. They feature a cloth strap with antique brass buckle closure.
- Our Sports Grey and Navy Blue Sweatpants are heavyweight 50% cotton/ 50% polyester blend. Printing is not available for this item.
Sizing Information
Adult sizes are unisex sizes; Kid's sizes are shirt sizes, not age-related sizes.
Adult T-Shirt Sizes (click for sizing guide):
S (34-36), M (38-40), L (42-44), XL (46-48),
XXL (50-52), 3X (54-56), 4X (58-60), 5X (62-64)
Adult Sweatshirt Sizes (click for sizing guide):
S(38-40),M(42-44), L(46-48), XL(50-52),
XXL(54-56), 3X(60-62)
Adult Sweatpant Sizes (click for sizing guide):
S(38-40),M(42-44), L(46-48), XL(50-52),
XXL(54-56), 3X(60-62)
Onesies Sizes (click for sizing guide):
6 mos, 12 mos, 18 mos, 24 mos
**PLEASE NOTE**
Kid's sizes are shirt sizes, not age-related sizes.
For example, a 14 year old may wear adult sizes, not a kid's 14-16.
Refer to sizing guides for additional information before ordering.
Kids Short Sleeve T-Shirt Sizes:
2T
3T
4T,
XS(2-4), S(6-8), M(10-12), L(14-16)
Kids Long Sleeve T-Shirt Sizes:
S(6-8), M(10-12), L(14-16)
Kids Sweatshirt
Sizes:
S(6-8), M(10-12), L(14-16)
Hats are adjustable with a cloth strap and antique brass buckle.
One Size Fits Most. Click Here for a Hat Sizing Guide
Payment Options and Guidelines
- We accept MasterCard, Visa, Discover, and American Express for all internet, phone, fax or mail orders.
- Money orders and checks are accepted for mail orders only. There will be a $30.00 service fee for any money order or check returned to us from the bank for any reason. Click Here for detailed instructions on how to order by Money Order or Check.
- Checks that you write for payment to our company may be converted into an electronic debit.
- Sorry, no Cash On Delivery.
Shipping
- Orders generally ship within 2-3 weeks.
- We ship via UPS or Priority Mail.
- Shipping time is additional. Whether by UPS or USPS, shipping time will be 2 to 6 business days depending on distance from our facility.
- You will receive an email confirmation containing the UPS or USPS tracking number when your order leaves our facility as long as an email address is provided.
- We ship to U.S. addresses only. International orders cannot be processed.
- Shipping charges are contingent upon one shipping address per order.
- A signature will be required at the time of delivery for all orders totaling $500.00 or more.
1-2 pcs:$5.00 | 3-5 pcs:$7.00 | 6-11 pcs:$10.00 |
12-23 pcs: $12.50 | 24-47 pcs:$15.00 | 48 and up: $17.50
Discounts
- Discounts on merchandise are available on orders for 6 items or more.
- Discounts will be reflected on a per item basis in your shopping cart.
- Discounts are contingent upon one shipping address per order.
6-11 pcs: 5% off | 12-23 pcs: 10% off | 24-47 pcs: 15% off |
48-71 pcs: 20% off | 72 and up: Please call for personalized service
Security
All Credit Card orders and other sensitive information are transmitted through our shopping cart affiliate, Americart (www.americart.com), using SSL encryption (the same standard used by Amazon.com and Buy.com).
The secure server which Americart uses is www.cartserver.com/. For any questions about security you may call
1-800-854-4982 or email 
.
Return Policy
If you are not completely satisfied with your Ink Pixi order, you may make a return or exchange anytime within 90 days of purchase, providing that:- the items have not been worn or laundered
- the original tags are still attached
Defective items, Mis-shipments or Shortages should be reported within 14 days of receiving your order. Calling 1-800-854-4982, and these items will be replaced at our expense.
Click Here to print a Return/Exchange form
Customer Service
- Contact us by phone at 1-800-854-4982; we are in the office Monday through Saturday from 9 am to 9 pm EST.
- Our fax number is 1-724-458-4920.
- Send
us an email at
(E-mail inquiries must include your name and order confirmation number to be sure we recognize your letter as "real" mail and not spam.) - Our mailing address is Ink Pixi, 111 N Center St, Grove City, PA 16127.
