Here is a list of our customers’ most frequently asked questions. If you have other questions or need more information, please call us at 1-800-440-1210 or e-mail us at: inkpixi@inkpixi.com
Policies and Info
What sizes are available?
Sizes are listed below in our sizing guides. Not all items are available in all sizes or styles. Available sizes are listed on the individual item pages.
Refer to sizing guides for additional information before ordering.
- T-Shirt Sizes (click for sizing guide)
- Ladies Fitted T-Shirt Sizes (click for sizing guide)
- Long Sleeve Sizes (click for sizing guide)
- Polo Shirt Sizes (click for sizing guide)
- Zippered Hoodies (click for sizing guide)
- Sweatshirt Sizes (click for sizing guide)
- Hooded Sweatshirt Sizes (click for sizing guide)
- Baby Bodysuit Sizes (click for sizing guide)
- Apron Sizes (click for sizing guide)
- Hat sizes (click for a sizing guide)
- Trucker Hat sizes (click for a sizing guide)
- Beanie sizes (click for a sizing guide)
- Raglan 3/4 Sleeve Sizes (click for a sizing guide)
- 2 Tone Camo Hat (click for a sizing guide)
- Work Shirt (click for a sizing guide)
How do I choose the correct size?
Usually, you should order the size you ordinarily wear. To get the best results from sizing guides, take your measurements like this:
Chest Measurement:
Stand up straight with your arms hanging at your sides. Wrap the tape measure under your armpits across the largest part of your chest. Stand in your natural posture and breathe normally. If you like a loose fitting garment, add an inch to the measurement.
Length Measurement:
Put the measuring tape at the base of the back of your neck and measure down your back to the point where the shirt will end. If you like your garments a bit longer, or have a larger belly, add two inches to your number.
Sleeve Length Measurement:
Begin at the nape of your neck right in the center and measure to the end of your shoulder at the top of your arm. Then, bending the arm at a 90-degree angle, measure from the shoulder to just before your wrist bone (for long sleeved garments) and add the two numbers together.
Quick Tips:
Ideally, you will have a friend nearby to help you attain your measurements. If not, measure twice and take the average of both numbers.
Or, use your favorite t-shirt by laying it flat and measuring it from seam to seam across the chest on the front side only. To determine the length of your garment, measure from the back collar to the bottom hemline.
Do you have Infant and Toddler sizes?
We offer Baby Bodysuits in sizes 6M–18M and Toddler T-Shirts in sizes 2T–5/6T, available in short sleeves only. Please note that customer feedback indicates these items may run small.
Will these garments shrink?
All of our garments are preshrunk. Garments may experience slight shrinkage after the first wash, especially if dried using heat.
Are the aprons adjustable?
Yes, our 100% cotton aprons have an adjustable neck loop so that you can create a comfortable fit.
What are the care instructions for the Embroidered Work Shirts?
It is recommended to machine wash in cold water and tumble dry on low heat. Use non-chlorine bleach only when necessary.
What are the care instructions for the Full-Zip Fleece jacket?
We recommend machine washing cold separately. Do not use bleach or fabric softeners. Immediately tumble dry on low. Do not iron or dry clean.
What are the care instructions for the Adidas® Quarter-Zip Pullover?
The manufacturer suggests that it be machine-washed in warm water, no bleach, with like colors, with the zipper closed. Tumble dry low without fabric softener. You can use a warm iron if needed; do not dry clean.
Glassware Information
Is the glassware dishwasher safe?
Yes, all of our engraved and printed glassware is dishwasher safe. We recommend using the top rack in your dishwasher for best results. The growler lid is hand-wash only.
Is this mark an imperfection in the Glassware?
Minor air bubbles and subtle markings may be apparent and are common with glass products.
Is there a rubber seal on the stopper of the whiskey decanter?
The weight of the glass stopper is heavy enough to seal the opening of the decanter to minimize the evaporation of the contents, eliminating the need for a rubber seal.
Can my gift set have a different name on each glass?
No, all the glasses, plus the accent item (decanter, growler, cheese board, etc.), in a gift set will be personalized with a single name of your choice.
Why are the growlers amber colored?
Our 64 oz. Growlers are amber-colored glass to protect beer from UV rays that can affect the taste.
Wooden Giftware Information
Will the wood darken in time?
Cherry wood will darken slightly over time, and more so if exposed to direct sunlight.
Are there variations in the wood coloring and grain?
Yes. Because we use natural wood, there will always be color and grain variations in the look of each piece of wood.
How is the design applied to the wood?
Our personalized designs are laser-engraved into the wood.
Does the bottle opener need to be assembled?
The bottle opener arrives fully assembled and includes a screw for mounting purposes. A special care instruction sheet is included with every bottle opener.
Is the finish on the cheeseboard food safe?
Yes, we use a mixture of mineral oil and beeswax to protect the wood finish. A special care instruction sheet is included with every board.
Shipping
How are orders shipped?
We use the US Postal Service or FedEx to deliver our packages.
Orders shipping to APO/FPO/DPO (Military), Alaska, or Hawaii are shipped via the US Postal Service.
Can I ship to multiple addresses?
One shipping address is allowed per order. Multiple shipping addresses require separate orders.
Can I send a gift directly, with a gift receipt?
Yes. Prices are removed from the packing slip when the orders are shipped to another address. Along with the order, we will include a packing slip listing the items ordered and the gift message, if included. We will either mail or email you a sales receipt listing the items ordered, the prices, and a copy of the gift message, if included.
Exchange/Return Policy
Too big, too small, not quite the right fit? No problem. You may return or exchange any item within 90 days of receipt, as long as the apparel has not been worn or laundered and has the original cloth tag(s) attached. The barware must be unused and safely packaged for the return shipping to us. Just fill out the form below and mail your item(s) to the address listed. We will even pay the shipping to ship out your replacements! (Sorry, but we are unable to reimburse your original shipping charges or your return shipping, and we cannot refund items lost in transit back to us.)
Please remember to include payment for price differences if you are changing shirt styles or going from kids' sizes to adult, etc., and your state and local sales tax (if applicable). You may include a check, money order, or fill out the credit card section below. We are unable to call for credit card information.
Did we mess up your order?
Missing, defective, broken, or wrong items? No worries. Just call 800-440-1210 within 14 days of receiving your order, and we will make it right. Please do not send the items back to us; if we need to retrieve the items for any reason, we will do so at our expense. An Exchange and Return Form is enclosed in every shipment for your convenience. It is located on the back of your packing slip.
Printable Exchange and Return Form
>> Click Here<<
May I make Revisions to an Existing Order?
If you wish to cancel or make any revisions to an order after you have placed it, please call our Customer Service Department at 1-800-440-1210 by 5 p.m. ET on the day you place your order. (Orders placed on Sunday will have until 5 p.m. ET Monday to cancel or revise.) Please note that we can't usually make changes to Rush orders, as they are fast-tracked through production. We will need your order confirmation number or your name and address to access your order. Making revisions to your order will delay processing.
Are these products made in the USA?
We print, embroider, and engrave all of our products at our facility in Grove City, Pennsylvania, USA. We purchase our blank apparel from US distributors who import it from other countries. Most of our glassware is manufactured in the USA. Our wooden giftware is manufactured in the USA and Canada.
Names
Can I place an order for two or more names at once?
Yes, as long as the order is shipping to only one address. If you need to ship to multiple addresses, you will need to place an order for each shipping address.
Payment Info
How will the charge to my credit card account appear on my statement?
Charges on your credit card account will appear as a sale from Gardens Alive ~ InkPixi.
What are my payment options?
We accept MasterCard, Visa, Discover, and American Express. We also accept PayPal for online orders. Please note that PayPal orders will appear on your account as a charge from Ink Pixi.
We accept debit cards as a form of payment if your bank allows you to debit items without entering a PIN.
Please note that we authorize credit and debit cards at the point of sale, but we may not charge your card for an order until a later date. This can be mistaken for double-billing. Each financial institution is different; please refer to the issuing bank of your credit card for their specific authorization processes.
For mail orders, we accept the same credit cards, money orders, or checks made payable to InkPixi. Payment in US Funds only. Please note that your check may be converted to an electronic debit. There will be a $30.00 service fee for any money order or check returned to us from the bank for any reason.Click Here on how to order by money order or check.
Sorry, no Cash On Delivery. (COD)
Coupons & Discounts
Numerous websites offer bogus coupon codes (such as PRINTJOY205, JUNGL, and WB2012). Many of these sites are operated outside of the U.S.A. and do not obey U.S. Commerce regulations. We regret that we cannot honor the offers made by these websites.
Discounts
We have the following current valid offers:
- Free standard shipping on orders of $100.00+ per shipping address.
- Time-sensitive sale prices on specific designs
- Our email subscribers also receive exclusive offers periodically.
Your Data
Do you share my personal information?
Please see our Privacy Policy.
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